Call Pickup

Call Pickup

Call Pickup

The call pickup service allows you to remotely pick up an incoming call to another phone in your group or on your account.

Call Pickup Functions
  • 88 – Group Pickup. This will pick up the latest incoming call to any of the phones in your group.
  • 89 – Directed call pickup. This will prompt you for a phone number or extension number in your group and then pickup the incoming call only to that phone.
  • 89X – You may also dial *89 followed by the phone number or extension without going through the prompt (e.g. *89800 will try to pickup an incoming call to extension 800 in your group).

By default the call pickup service is enabled on all lines, but you may check the box below to disable call pickups both to and from this number so no-one else in your account/group can take your incoming calls.

How to disable Call Pick Up:
  1. Log intoLog into your Account.
  2. Select Switchboard.
  3. Select your Number.
  4. Select Inbound.
  5. Select Call Pick up.
  6. Click Disable the call pick up feature.

    • Related Articles

    • Call Queuing

      Call Queuing How about using an Auto Attendant to play your greeting, redirect to a Call Queue below on a single number. Log into your Account. Select Switchboard. Select Your Number. Select Inbound. Select Call Queuing. Select agents to be connected ...
    • VoIP Voice and Call Quality Troubleshooting

      VoIP Voice and Call Quality Troubleshooting Calls sound "choppy" In general, "choppy" calls are the result of latency or packet loss in your Internet Service Provider's (ISP) network. In other words, for a period of time your connection may not be ...
    • Problems Receiving Incoming Calls

      Problems Receiving Incoming Calls If immediate Call forwards to another number fails, please check that you have sufficient call credit and then contact support confirming: your SIPcity account number and phone number; time of last failed call ...
    • Problems Placing Outbound Calls

      Problems Placing Outbound Calls If you're having problems placing outbound calls after registering your VoIP phone online: Check that you have sufficient call credit to make the call; Check that the destination isn't a blocked international number; ...
    • Adding and Managing Customer Numbers

      Adding and Managing Customer Numbers In your Account, you are able to manage and add numbers, add channels and port numbers across from different providers. Here you can view all the numbers on the customer's account. Here you can see the line type ...